• I am having an issue.

Contact Iowa Darts on Facebook messenger. Anytime you have any type of issue you should contact Iowa Darts as quickly as possible so we may assist you and keep the tournament moving smoothly.

• How do I determine my player rating?

Player rating is MPR (cricket) x 10 plus PPD (01)

• Are my hot button and Bullshooter Live app the same code?

They usually are not. The player code you put on the sign-up form is the code you should use to log in to the board with.

• I see a match when my partner logs in but when I log in the match disappears.

That happens when you log in with a different player code then what is on your sign up. Message Iowa Darts with the code you are trying to use, and we can update it.

• What is a Recall on the bracket?

A recall is given when a team is not logged in with in 10 minutes of the match being ready. That team will have 5 minutes after the time on the recall to be logged in or be subject to a forfeit.

• The video showing the other team went black/is slow or lagging. What do we do?

That is an issue with the actual video feed coming into your board. Your opponent’s camera is still working. It is similar to a video buffering. You can restart your board to reset the connection.

• Why do I not show up on the player rating list? I had a rating a few weeks ago.

The player rating is a rolling 6-month average. Each week games fall off. If you do not play often, you can go below the 25 games you need to have a rating.

Disputes: Need to be emailed to 319darts@gmail.com and $20 PayPal sent to same email. Before Payouts are sent.

• Payouts are done by an accounting service provider and are sent within 12 hours after the tournament is over.  Any disputes need to be emailed  before payouts are sent.
• Using the Bullshooter App. Make sure notifications are turned on and you are paying attention to it while you are in the tournament